Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives

Title Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives
Names Yellin, Emily.
Book Number DB069865
Narrator Potts, Faith.
Annotation Journalist investigates the performance of the customer-call service industry--locally and in the foreign-outsourced locales of Latin America and Africa. Details complaint reports and provides tips on beating the automated phone-message system. Also offers insight into the differing perspectives of customers, customer service representatives, and the industry. 2009.
Length 11 hours, 22 minutes
Title Status Active
Local Subject Business Management - BSM
Adult Non-Fiction - AN
Medium Length Book - MD
Business - BUS
Female Narrator - FN
General Non-Fiction - GNF
LC Subject Corporations - Public relations
Customer relations
Customer services
Language English
Medium Digital Book
Released 2010
Publication Info (Potomac Talking Book Services, recording studio). 2010 (Potomac Talking Book Services, recording studio).
Original Publication Recorded from: New York : Free Press, c2009. 9781416546894
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